Shipping policy

SHIPPING POLICY

When you make an order with us, we know you want your stuff as quickly as possible so you can get out on the track and we will do our best to make that happen!

Ohvale motorcycles are built to order at the Ohvale factory near Venice, Italy. When an order is placed we provide an estimated timeline of when delivery can be expected. This timeline can change due to various circumstances such as production delays stemming from parts availability or even pandemics! Ohvale works diligently to get bikes to all of our customers as soon as possible. Typical lead time on all new bike orders is 6-8 weeks.

All Ohvale parts, accessories, and tires are drop shipped directly from the manufacturer in Italy (or other locations depending on the manufacturer).  We occasionally have parts in stock in our PA warehouse but it is usually not the case.

We cannot be held responsible for any delays or loss due to customs, shipping company error, or mishandling but we will work with our customers and the shipping companies to correctly handle any of these situations.

Please allow 2-3 days for all orders to be processed and shipped. 

 

​​RETURN & EXCHANGE POLICY

All sales of Ohvale motorcycles and Ohvale motorcycle parts are final. Any deposits placed for an Ohvale motorcycle are non-refundable.

Any and all return requests are subject to approval and are on a case by case basis. We do strive to take care of our customers whenever possible but these are our policies!